You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Only registered Clipper cards are eligible for refunds. Clipper cards pending pass? 2023 Clipper Vacations. What is the difference between a limited-use ticket and a Clipper card? Yes, there is. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Be sure to review the paper ticket fare chart at the station. Keep your phone handy in case an inspector asks to see your fare. You will need to tag your card to a card reader or ticket machine to activate it. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. After the end of the sales window, be prepared to pay your fares with cash value. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Key Clipper information translated to Chinese. Yes. My transit benefit program told me they sent you the money. Check Clipper News for holiday or modified hours. Make sure you always have a current email address on file. U.S. Immigration . To find out more information about replacing an RTC card, please visit 511.org. Clipper isadministered by the Metropolitan Transportation Commission. You will need to use this new email address the next time you log in to your online account. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Can I set up Auto-Reload for cash value and a pass? ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Open the Clipper app and select the card you want to set up for Auto-Reload. To add a card to your Android phone, open Google Pay and click the + sign. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Call (877) 878-8883 to order from a Customer Service Representative. Skip the side navigation menu and go to the main content. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Be sure to review the paper ticket fare chart at the station. We strongly encourage customers to take advantage of the time to unplug from technology! No. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. For more information, visit Sales and Service Locations. Comfort VIP Best of the best seats in Comfort Class! In addition, we offer a full range of beverages options, including locally-distilled spirits. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Once you do that, it will show up in your account. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. All rights reserved. Loading Value and Automatic reloading. Log in to your account to add a Backup Payment method. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Yes. Yes. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. You can use cash value on all transit systems that accept Clipper. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. You can also add value through the Clipper app. How long do I have to pick up the value before it expires? If one does not use the Clipper card for six months, it can be frozen. Log in to your Cilpper account with the email address we have on file and provide an updated email address. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. If you have an 8 ride pass, your rides will expire in 30 days. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. If you already have a card, you can choose to set up Auto-Reload when you load value online. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. HVD applies only to BART rides. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. There's no need to open an app. We will send an email to confirm that you have updated information in your account. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. To provide payment, log in to your Clipper account and edit your Primary Payment method. You can use our automated phone service 24/7 to check balances and pass expiration dates. Phone. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. To find out more information about replacing an RTC card, please visit 511.org. Email: FanAssist@Clippers.com. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Use the same ticket when you exit. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. If you want to ride, you will need to tag again. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. opens in new window. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Who CANNOT use Clipper on iPhone or Android phones for fare payment? The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Yours is the first email Ive gotten on this issue. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. A couple of things have to happen before you can use the value. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. For more information, please see our Registered cardholders can report lost, stolen or damaged cards and request replacements. All rights reserved. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. And you can do it anytime. Select Clipper card and follow the instructions to add a card and load value. Why wasnt I notified this would happen? BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Can I get reimbursed? If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Felonies may also prevent you from entering Canada. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. He started his journalism career as a sports editor in Iowa in 1975. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. We will automatically send a declined payment notice to the email address in your Clipper account. You must apply for an RTC Clipper card in person at a participating transit agency. On the cable car, the conductor carries a handheld card reader. Muni Fares & Passes. The card reader at Caltrain stations. We've made it easy with quick guides to every service on Clipper. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Many transit agencies offer some type of 31-day pass for your convenience. We will send an email to confirm that you have updated information in your account. Call us 800-888-2535; Contact us; Enter search term: Go. Once you do that, it will show up in your account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. questions, log in to your account. See the, To add a card to your Android phone, open Google Pay and click the + sign. Can I get a Clipper card before I arrive? Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Youth 5-18 years old get 50% off with a youth Clipper card. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). An email notification will be sent out 7 days prior to travel as a reminder for check-in. So if your primary funding source is declined, your order will be charged to your backup card. Routes available between Seattle and Victoria. Learn more about Clipper on your phone. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. If the condition evaluates to false (.F. All rights reserved. Otherwise, you will be logged out automatically. . If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Transit Agency Tips. Discounts; Where to Use; Locations . Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Credit card charges are processed immediately. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. I'm visiting the Bay Area. Phone: (213)-204-2900. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Pay With If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Cash value and transit passes are not interchangeable. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Please plan accordingly and allow sufficient time. I was charged the wrong fare. City Coach. Our terminal in Victoria is currently open 10:00am 5:00pm. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Economy Panoramic Upgraded window seats in Economy Class. You can order a card and value online but note we can only mail cards to domestic addresses. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. BART is primarily selling paper tickets from the vending machines. This is just another barrier to transit: an opaque payment system. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Pre-Tax Transit Benefits. Log in to your Clipper account to add backup payment. This means we couldnt process your payment for automatic reloading. 4 yr. ago. Can two people use the same card at the same time? Thank you! Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Can I get a card at an airport? View vessel seating chart for San Juan Clipper. Your mobile wallet will display purchase options for your selected Clipper card. What's the difference between cash value and BART high-value discount (HVD) tickets? If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. There are no discounts available at the BART vending machines. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Clipper on your phone will not unlock a bikeshare. The terminal is located on Alaskan Way at Pier 69. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Discounts; Where to Use; Follow. All Access Digital offer for just 99 cents! If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. #16 of 92 Boat Tours & Water Sports in Seattle. Can I manage my Clipper account and pay my transit fares with my phone? County Connection. Getting Started. What if Im having trouble using my Clipper card at a bike share station? Clipper card pending passes cash value. While Clipper is used to pay for BART, it is not a BART product. We will automatically send a declined payment notice to the email address in your Clipper account. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. If you want to change your class of seating, you will need to reach out to our Reservations team. A: You made me laugh, thanks! See the Apple Pay How-To page for more details. Select "Transit card" and "Add Clipper card". Caltrain. Please visit theGovernment of Canadas websitefor more information. Key Clipper information translated to Chinese. We notify customers 30 and 60 days before the expiration date of their payment card on file. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. A Station Agent can help direct you. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. Skip the side navigation menu and go to the main content. This site is protected by Google's invisible reCAPTCHA. Requires iPhone 8/Apple Watch Series 3 or later. Pay With See the. Clipper says it does not take funds away, even if the card goes unused for years. What is the maximum amount of cash value I can load on my Clipper card? If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. If you hear two beeps, your value is low. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Privacy Policy. And, to get it back, its an hour on hold, and three to five business days.. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). We offer a variety of discounts as outlined here. Boarding starts 1 hour before your boat is scheduled to leave. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Huh? Indeed! Clipper automatically checks for a valid pass. RTC Card and Accessibility. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. You have up to 6 months to spend down your balance, so you can load the funds. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. This page includes how to tag, card issues, and visitor info. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. Everything you need to know when you travel with Clipper! Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. The exception is BART HVD, which will be available the following day. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. This page includes Using Clipper on specific agencies. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Please note that The Hub is permanently closed. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. All discounts are set up in advance through Clipper. Contact your programs administrator for instructions on replacing a card. Muni offers several ways to pay your fare. The garage offers parking forONLY $10 per calendar day! You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. How do I set up and use a Clipper card on my phone? Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. Be sure you tap on Caltrain's platform. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. All rights reserved. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. You can use them to load and reload cash value and passes and take advantage of any available transfers. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\.