By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Terms and conditions of sites linked to by or from the Service may vary by site. A per-order delivery fee may also be assessed, depending on the delivery method. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. If I have XCover ticket insurance and miss an event, can I get a refund? We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. Took about 5-6 weeks and lots of following up but did get all my money back. Plans can . Create an account to follow your favorite communities and start taking part in conversations. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. I don't see why I should have to do the legwork on this one. . Below are some pointers we hope you'll find useful! Fans may consider purchasing Allianz ticket insurance at the time of purchase. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. Reporting Fraud. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Because almost every single time I go through them, its a battle to obtain my ticket. Click Close and Add Documents to go back and add them now. All fees and charges relating to your transaction will be disclosed to you during the purchase process. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Only items purchased on the AXS official website can be returned for refund or exchange. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. Besk vr hjlpsida fr mer hjlp och support. Event date, time, talent, participants and rosters are subject to change without notice. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. Terms, conditions, and exclusions apply. IP: 141.94.161.174 Online applications are received immediately and are our preferred method of submission. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. How do I get my . This tracks your activity using third party cookies. Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. Has anyone experienced anything similar? Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Occasionally, we may require that the physical ticket is sent to us. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! All applicable fees and charges will be disclosed prior to completion of your purchase. For tickets to events located in the United States, the Service is operated by AXS Group LLC. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Please make sure to review the terms and conditions that you will find on these third-party sites. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. If they allow it, you'll get a refund. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. 36. Thanks for signing up for the event guide! Refund policies may vary depending on promoter, venue, state or local laws. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. (United Kingdom) LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. Almost fell for the scam myself until I saw this. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. Reply from AXS UK. Travel insurance: which policies have the best covid cover? Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. Peter Kay tickets --. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. Hey did you end up filing a claim with Amex? Reddit and its partners use cookies and similar technologies to provide you with a better experience. All attendees must conduct themselves properly at an event. Therefore, we ask for: A completed medical confirmation form. The truth is that paying for insurance to guard against this is a waste of money. What does insurance on concert tickets mean? All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). Listings are not considered retracted until they have been processed and a system confirmation has been issued. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Occasionally making progress only to be timed out. If you have not received your tickets 3 days before your . Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. a doctor's note for the illness causing your symptoms. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. It's all a fan needs, all in one app. The documented police or fire brigade report. We have made changes to our Privacy Policy. To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. If you bought tickets online or over the phone, you won't need to do a thing. I realised I was too late for the standard entry tickets, as they had all sold out. This content may be old or outdated. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Seller fees on the Service may vary. Below you'll find an important update on COVID-19 and your events. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. Shipping information, if any, is provided at checkout. NEVER AGAIN! Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! Exceeding these limits may result in cancellation of orders without notice. All photography, filming and other recordings of the event are PROHIBITED. Have you tried to make a refund by clicking on the refund option? Honestly this post makes me feel better though, thank you lol. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. found at the bottom of this page. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. Upon your payment in full, you shall be entitled to the tickets you have purchased. Help us help you quicker by coming with your mobile ticket ready to be scanned. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Latecomers may be seated at the discretion of Client or venue. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. Contact Us Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. I don't know why LiveNation pushes them, but it . And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. The partial refund was completed early August 2020. A scan or clear photograph sent by email is acceptable. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. We will require vehicle recovery service confirmation and receipts. By Insurance Site July 2, 2022 July 2, 2022. Well need evidence from the relevant transport authority. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. PROPER CONDUCT. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Footer.languageSelector.ja-jp.region 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Request ID: 7a29b9b3cc1be708. I went on live chat to sort out getting refunds for postponed tickets. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. You should evaluate your risk in determining whether to attend the event. Then be careful what insurance you pay for. However, it is not clear if this would cover government advice. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. We can't reclaim the money and issue the refund to a new card for you. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. I bought these from AXS and paid 214 (bit of a rip off site . We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please note that further documentation may be required following our review. Please be advised we will require a copy of the death certificate to be attached. Date on which medical attention was first sought for illness/injury? Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke.