You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Their barcode will then be on their homepage. Invitee A starts purchasing two seats from hold. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Don't worry! No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Are Refundable tickets available through Ticketek Marketplace? This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Ticketek routinely mismanages ticket processing which should be simple. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Your barcode will be on the first page that opens (the homepage). When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. How do I check the balance of my Gift Voucher? Invitee B starts purchasing two seats from hold. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Ticketek's Group Bookingscan help you plan your next excursion. If you purchased online or through our call centre please contact Customer Service for further assistance. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. There are so many people queued up outside the MCG, waiting to get in. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. The example above is for an adult barcode. How can I get Ticketek to sell tickets to my event? If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Request details from Ticketek when booking your ticket. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. Sign In Join today Please note: AFL House is currently closed to the public. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . Please keep an eye on your AFL Membership ticketing emails which will include your barcode. endobj For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Can I still access the full site on my phone if I need to? If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. If you do not receive your club of support pack please contact the club directly. How do I redeem my Ticketek Gift Voucher? Have more questions about Ticketek Gift Vouchers? In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). I've been invited to purchase held seats by my friend, how many seats can I purchase? This allows the Friend Spotter feature to link your seat location with your Facebook friends. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. If you have an issue with tickets purchased through an unofficial agency please return to the point . ) There are over 20 circumstances you may request a refund. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Please comply with any stated ticket limit for this event. You may be required to submit to a search of your person and/or possessions before entering the event. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Can event notifications and location services be turned off from the Ticketek app? You must allow adequate time for collection or delivery of tickets. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. iPad, tablet PC, laptop) to gain entry to an event? This is so we can show you upcoming events in your vicinity. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Ticketek will only mail tickets to the residential address of the credit/debit card holder. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Will the Mobile Ticket scanners at venues work through phone covers? You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. When you book online you cannot choose the location of your seat. Requesting a password reset during the on-sale will use your time limit. The user will not be able to view the ticket. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Accept the Ts&Cs and "Submit" 9. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Please note there maybe no replacement for General Admission tickets. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. No, the credit card pre-fill feature simply gives you the option to save your card details. There are three delivery options: Note that for general admission events, tickets can not be replaced. Can I forward my Mobile Ticket to a friend? You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. We do not send tickets to PO Boxes or business addresses. How do I arrange for a new membership card to be sent out? We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. General Terms and Conditions Where can I find my AFL Membership number? % This means that for each event, tickets become available in order of best seating according to the promoter. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. <> Promoters sometimes request that a number of tickets be held for promotional purposes. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. No, you can continue to use your mobile ticket. An Ed Sheeran fan shared a screenshot of their Ticketek message. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Where can I get more information about privacy for Friend Spotter? Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Ticketek will use reasonable efforts to notify you of such action. The mobile number provided will be sent your mobile ticket/s 8. Sell tickets directly from your Ticketek Account. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Upload your ticket. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Don't worry though, until you finalise your purchase the value will remain on your voucher. "The @Ticketek _AU app has crashed - right before Ed Sheeran. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Why is there a time limit when I buy tickets? What does General Admission (GA) mean? Tour dates Ticketek is selling for the following venues only. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. My address has changed. 1 0 obj In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. 2 0 obj How do I request a refund if I have purchased Refundable tickets? Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. My Ticketek Gift Voucher has no Voucher ID? Refunds must be requested no more than 60 days after the event date. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Change of mind is not an approved reason. Ticketek Online Terms of Use and Privacy Policy. In most cases, tickets must be returned to the place where they were purchased. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Please note that there will be large wait times on the phone when dining tickets go on sale. In most cases, a GA ticket is a standing floor ticket. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. This can be accessed using the 'Share and Save' button on the mobile ticket. endobj They must present the relevant concession documentation at point of purchase and upon entry to the ground. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. When purchasing tickets for a particular event you may be limited to a specified number of tickets. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Write a review Ask a question. Tickets will be available to purchase, once onsale, through Ticketek. Refunds, Payments and Exchanges. What happens if my phone is out of battery or my network coverage is low when I get to the venue? The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6.