A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Although the responses were generally quick I had much correspondence from many different agents. We may also ask for additional information if you wish to change the email address or phone number you have provided. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Londra, Inghilterra, Southampton SO19 6AJ England. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. If you make a mistake when booking online, you can cancel your booking at no cost Ferry delay compensation. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Modern excavations have raised the possibility that the name This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. We are very sorry that you are not happy with our service. These hydro boost systems are even smaller than the 12' boosters in use currently. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking All the information you need on ticket changes, cancellations and refunds is here. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Find out what it's like onboard the ferries before you travel. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Companies can ask for reviews via automatic invitations. Kind regards, Maya from Direct Ferries. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Losing hope though Dont bother! You have been added to the directferries.co.uk mailing list. Can I convert my ferry ticket to an open ticket? Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. shocking service. Thank you for booking with Direct Ferries. 2023 Trustpilot, Inc. All rights reserved. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. 2901 Third Ave., Suite 500. This company is totally unreliable and impossible to contact. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. Scammed our group of 12- Disgusting company. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. No Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? P&O Ferries The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Please note that online requests for ticket changes can only be processed during business hours. not clear. You are using an out of date browser. Please don't hesitate to contact us, if you have any queries. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. How we will print them is our big mystery, maybe they will work from a phone. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Stay away. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. The booking process was straight forward and I received my eticket without issue. Location is not clear? Thank you. I tried to amend my booking several times. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Not using e-file? Please note that we can be contacted through our contact form on our website. No personal touch. I am writing to seek your support and look at this matter with sensitivity and compassion. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). I had the same problem with P&O and vouchers. All rights reserved. Having help to step onto and off the boats were very helpful and appreciated. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving NEVER we got any mail of you. Terrible service, maybe not a scam but don't use them. On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. We had the same with Qatar. You can find the contact details of the local travel agencies in your booking confirmation email. How older, less computer savvy, or with no smart phone can work this out is a true mystery. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Channel View Road In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Kind regards, Maya from Direct Ferries. It goes against our guidelines to offer incentives for reviews. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. You should thus make sure that all details are written correctly. If you are outside of Athens (e.g. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. All went well hope its the same when we arrive in Barcelona. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. COVID-19 Information Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. We did so with Britanny Ferries. Date of experience: March 2022. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Would recommend at all cost, better buy is straight from actual company. However it took 5 weeks, dozens of emails for you to confirm the agreement. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. You have been added to the directferries.co.uk mailing list. Have not noticed the website asking me for ages upn the original booking. 99% of travellers recommend this experience. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. CT17 9TJ We remain at your disposal. I made reservations. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. All the above incident has been recorded with the police. Thank you for booking with Direct Ferries. There was a mistake on your site, and you cannot admit it. Made the booking and ended up feeling very happy that it was so easy. Need to talk to us? Please don't hesitate to contact us, if you have any queries. Channel House WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. It's a workaround but WAY cheaper than cabs. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. Phone. WebWill I get a refund if I cancel my booking? I would recommend that no one uses Direct ferries. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have NOT picked up my ferry tickets. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct You will save yourself money and hassle by booking direct. ***. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If youre booking a ferry with Brittany Ferries go direct! We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Definite miles better than the outfit I booked with last year. Verification can help ensure real people write reviews about real companies. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. What attractions are near Direct Ferries? Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. I will rather swim than use the useless company again. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. If the system detects something that potentially contradicts our. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Dear Sue Sturgeon,Thank you for your feedback. WebA horrible experience. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. I appreciate that they are extremely busy atm , but find this unacceptable. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Less than 24-hours or failure to show for travel. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Got the answering machine again. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. That is even worst handle from your company. That is why we are trusted by over 2.5 million customers and counting. Could be a little clearer to help new customers. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. We also ensure all reviews are published without moderation. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. He arives at the harber of huelva today and they say to him that the boat is fullly booked ? Here are 8 tips for writing great reviews. They will look after you - Direct Ferries arent interested! Please don't hesitate to contact us, if you have any queries. Now looking forward to our up coming adventure. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Dear customer, Many thanks for your review! Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. saved me almost 50% of the amount I have recently been having to pay for this journey. WebNeeded to change tickets. What are the refund/exchange policies in light of the current situation. Dear customer, Many thanks for your review! I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Can I request a ticket cancellation/change on behalf of another passenger? Kind regards, Maya from Direct Ferries. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Subscribe to customized emails to help you know before you go. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. More expensive but very safe an helpful.Thank you for your replay. I even tried to take a person off and they wanted 214?! Email. Will not book with them again. Haven't found an answer to your question? I immediately tried to cancel but of course they are refusing to allow that. Go direct to the ferry operator. We booked with Direct Ferries, tried to amend it a few weeks before travelling. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. Booked Algeciras to Tangier Med recently using FRS. The money being shown on day 5 as having been taken by FerriesDirect. What terms and conditions apply on my ferry ticket? he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system?