With the feedback you have provided, we are able to focus on the areas that need further improvement and recognize the areas that provided the top notch service we strive to achieve for all our guests. The rooms were comfortable and meeting facilities were modern and well kept. GAYLORD TEXAN RESORT & CONVENTION CENTER. Marriott, please invest some money in maintenance! she is still scared of elevator. Here at the Gaylord Texan, our team wants to provide nothing, but the best hotel experience and we sincerely apologize that we fell short of that while you were with us. Children 12 and above are considered adults at this property. Please be assured your comments have been shared with our leadership team and will be reviewed and addressed internally. Thank you again for your review. Parking far away. Prices are calculated as of 30/01/2023 based on a check-in date of 12/02/2023. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If we find any, we delete them and, if necessary, take action against whoever is responsible. Gaylord T, Manager at Gaylord Texan Resort & Convention Center, responded to this review. Which room amenities are available at Gaylord Texan Resort & Convention Center? There's an indoor pool, an outdoor pool, shops, a family-friendly seasonal water park, and a huge atrium with five acres of lush . They do Not tag the lost items by room number. Our team strives to provide world class customer service and we always want each one of our guests to feel like they are taken care of in every aspect of their stay. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. We did the Snow tubing (which is not a huge hill so even that was not as "grand" as we'd hoped, the "Merry and Light" show was fun, a walk around, and the actual "ICE Polar Express" Exhibit, which is COOL (pun intended) to older kids even because ice sculptures are COOOOL! Choose from two packages that include tickets to ICE! Gaylord Texan Resort & Convention Center 8.6/10 Excellent See all 1,248 reviews Popular amenities Pool Free WiFi Air conditioning Spa Restaurant Gym 1501 Gaylord Trl, Grapevine, TX, 76051 View in a map Explore the area Grapevine Lake 1 min walk Gaylord Texan Convention Center 3 min walk Cowboys Golf Course 3 min drive We were told because of being at 40% capacity. Old Hickory Steakhouse at The Gaylord Texan Restaurant - Grapevine Escape Your Way Spa Package in Grapevine, Texas | Gaylord Hotels Please enter the dates of your stay and check what conditions apply to your preferred room. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Something went wrong please try again later. (score from 980 reviews), room cleanness and wonderful helpful staff definitely had every help or anything I ask was answered thank you very much Gaylord Texan resort, check in awful, crowded, loud, long lines, could not find our reservation, wanted Marriott number, couldnt use booking.com reservation number. Calm cool and collective. All content should be genuine and unique to the guest. At This Hotel Texan Station Sports Bar & Grill American Posted: February 18, 2023. All rights reserved. Everyone deserves a vacation. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Thank you again for the review and we hope you will give us the opportunity to host you in the future. Room service was excellent - Review of Gaylord Texan Resort room2 Southampton is a place to live, not just stay for the night. Local restaurant dinner delivery service is also available. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Tripadvisor performs checks on reviews. The atrium was very beautiful. The extra pillows were not delivered, but we were too tired and discouraged to care. Kids loved the pumpkin scavenger hunt. Does Gaylord Texan Resort & Convention Center offer any business services? Best Luxury Hotels in Texas. Check-in before your stay, receive instant alerts when the room is ready and check out by skipping the front desk. It is about 6 miles from DFW airport. The fountain runs all night too, very loud. Room types may vary. (855) 334-6659 My Booking Customer Service Prices Photos Map Hotel Facilities Hotel Information Hotel Policies Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Of the hotel restaurants, take note that they are ALL very expensive. Here at the Gaylord Texan, our team wants to provide the best hotel experience. Arrived at hotel around 230pm on Monday, 6/24. Payments made by partners impact the order of prices displayed. Huge problem was the elevator jammed and traumitized my 8yr old niece. Identify guest reservation needs and determine appropriate room type. They went the extra mile and split our salad and two plates. Gaylord Texan Resort & Convention Center - Expedia.co.in When booking more than 9 rooms, different policies and additional supplements may apply. We checked out at 10:30am and at 8pm were told our items were not found/ready for pick up yet? more. 1501 Gaylord Trail, Grapevine, TX 76051, United States of America, Gaylord Texan Resort and Convention Center, Gaylord Texan Resort and Convention Center has been welcoming Booking.com guests since Sep 22, 2009, Partial Atrium view, Guest room, 2 Queen Beds, Center Atrium view, Guest room, 2 Queen Beds, Standard Queen Room with Two Queen Beds - Hearing Accessible, Queen Room with Two Queen Beds and Partial Atrium View - Hearing Accessible, Standard Queen Room with Two Queen Beds and Roll-in Shower - Mobility Accessible, Is there a bath tub or only a shower in this room. Front desk had plenty of people around it however not to many were willing to help. Dear MomizTribe, Thank you for taking the time to give us a review; we appreciate your honest feedback. Gaylord Texan Resort & Convention Center is an American hotel and convention center, opened in Grapevine, Texas 30 minutes from Dallas - Fort Worth, on April 4, 2004. Since the beginning of 2020, we have strategically invested over half a billion dollars to expand the Gaylord Palms, renovate the rooms and upgrade the food & beverage outlets at the Gaylord . Available for Marriott Bonvoy Members only. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Taxes and fees that are shown are estimates only. Please see our partners for more details. A huge negative was people talked loudly and echoed until at least 3am in the atrium. It's a huge complex that's worth a visit, however I don't think if it's worth the money. The onsite Texan Eats offers a variety of snacks and meals available for room delivery or pick-up. Then some shirts were left in the closet and their system of tagging lacked big time. There IS. Job Number 23031598. The only real negative is everything you do in your room/bathroom can be heard in the hall. We visited Legoland and the aquarium which were fun but ridiculously overpriced. Thank you. Gaylord Texan, The Gaylord still has that wonderful atrium under glass which is great when the weather outside is freezing cold. Contributions should be travel related. Gaylord Texan Resort & Convention Center Features, Lock in the lowest price from these sites. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Which popular attractions are close to Gaylord Texan Resort & Convention Center? Room service was very fast and the food flavored to perfection. This is the version of our website addressed to speakers of English in United Kingdom. This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. After explaining this to front desk management, they seemed uninterested in ensuring future guests were aware that the buffet is not always available, though based on the website it clearing shows it is. For the prices that you pay here I would expect better treatment and service. Gaylord Texan Resort & Convention Center 4-star family-friendly hotel connected to the convention centre You can look forward to a nightclub, a poolside bar and a terrace at Gaylord Texan Resort & Convention Center. This magnificent property offers something special for everyone. Special Rates/points Select . Excellent location show map, Excellent location rated 9.0/10! Search over 2.9 million properties and 550 airlines worldwide. I was able to pick my room in advance 2 days before arrival. Posting id: 820707248. We enjoyed our stay and got lots of our steps in! What are some of the property amenities at Gaylord Texan Resort & Convention Center? When you stay at Gaylord Texan Resort & Convention Center in Grapevine, you'll be connected to the convention center, within a 5-minute walk of Gaylord Texan Convention Center and Grapevine Lake. Room service was very fast and the food flavored to perfection. To see correct prices and occupancy info, add the number and ages of children in your group to your search. You can order it 24/7! From the minute you arrive you are warmly greeted! Gaylord Texan Resort & Convention Center 1501 Gaylord Trl , Grapevine, Texas 76051 855-516-1090 Reserve Outstanding value on upcoming dates. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Our spacious hotel rooms and suites provide an exceptional opportunity to relax. T. I had never stayed at a Gaylord property before this. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Gaylord Texan Resort Christmas Holiday Packages Hotel Room Key Card TX Check in/out is quick and room is nice, especially with a little balcony comes with nice view.The room does show a bit of age, however, everything is nice and clean, pretty much perfect.The reason of not 5 star is because it comes with price. Room types may vary. Id bet if distance is a problem, perhaps you could request a room first floor close to the lobby. This package includes one night room accommodations at Gaylord Texan Resort and one treatment per person per night or two treatments for one person per night: Relache Spa 50-minute De-Stress Massage, Relache Spa 50-minute Signature Pro-Collagen Facial, or Relache Spa 80-minute Seasonal Manicure and Pedicure.