wisecars cancellation

You will receive a full refund if you request the cancellation 48 hours before the pick-up time. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. All rights reserved. Trustpilot is assessing this review in accordance with our flagging process. Please note, it is your responsibility to provide all the above-mentioned documents. It was very easy to make reservation and booked a rental car in a few minutes. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. What's Wisecars' cancellation policy? Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! We will send you your rental voucher 48 hours before your pick-up time. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. 49 reviews. Wisecars employs limited use of cookies for your safety and does not store any personal data. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe In peak periods this may not be achievable. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. 2023 Trustpilot, Inc. All rights reserved. What's Wisecars' cancellation policy? We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please make sure you return the vehicle to the same rental company from which you collected it. Due to this protection, it cannot be read by any third party. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Surely it's illegal in USA to drive with no insurance. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. If you choose to pay for the service using a credit card, your credit card details are not stored by us. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Honestly, never use third-party companies to rent a car. My issue has been resolved. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Use small print to hide from truth. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Some Car Rental Companies in some rental countries may also require an International Driving Permit. What's Wisecars' cancellation policy? charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). If you are late for your pick-up, you could lose your car. If you do not agree with any part of them, you must not proceed with your booking. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. It goes against our guidelines to offer incentives for reviews. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. We will send you your rental voucher 48 hours before your pick-up time. If your additional driver is under 30 or over 65, please check your car's terms and conditions. If you are involved in an accident, the local police and the Car Rental Company must be contacted. 8 Feb 2023. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. they are untrustworthy. 2023 Wisecars. If you're 65 or older, you may have to pay a senior driver fee. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If this is the case, it will be clearly stated on your voucher. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Wisecars does not take responsibility for partners response times. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. We do not delete personal data on the request of a third party. 6 Please note, it is your responsibility to provide all the above-mentioned documents. %title% %offer% Tbb. All cancellations outside of the aforementioned timeframes will not be refunded. You will find the telephone number in the Car Rental Agreement. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. What's Wisecars' cancellation policy? Replies to negative reviews in < 24 hours. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. If you have any questions, please feel free to contact us. Keep copies of all relevant documentation you are asked to complete. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Powered by, We use cookies to give you the best experience. Excess Protection covers up to USD 1000 of your excess. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Cancellation Protection can be purchased only at the time of booking and is not refundable. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. As with any amendments, just scroll down to the bottom of this page and create a support ticket. You will find the telephone number in the Car Rental Agreement. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. The car rental company will charge you for the additional driver for the whole time that you have the car. Click on Menu "Subscriptions". The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . There rating is probably false and it never mentioned a basic passage. Wisecars cannot amend the drop-off time once the rental has already begun. Cancellation Protection can be purchased only at the time of booking and is not refundable. Your voucher is normally issued 48 hours before the pick-up time. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Wisecars does not store credit card details. All rights reserved. Please keep in mind that inclusions may differ between car rental companies. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. In most locations, the minimum renting age is 21 years. It is entirely up to the Car Rental Company whether they decide to do so or not. Reply from Wisecars. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. If you haven't started your trip yet, you can change your drop-off time by amending your booking. There might be differences based on offers. I read other reviews from this company after this had happened and that is a common . Your voucher will clearly state the address of your vehicle supplier. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Please note, making a new booking may result in the change of the Car Rental Company. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. Yes. Any additional charges will need to be paid at the rental counter in the local currency. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Cancellation Protection can be purchased only at the time of booking and is not refundable. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds.