You are now able to create your own dropshipping shipping policy. Over 10 years of experience in foreign tradeHelped 2k+ customers improve their dropshipping business. We process all orders placed after 6 PM on the next day as a priority. This approach is not only easier, it saves you a lot of timeyour most valuable resource. If you need help drafting a return and refund policy for your dropshipping business,check out our articleon the subject. Some visitors wont buy from you if they cant find any information about your shipping process. Print on demand ensures that no inventory is lost and profits maximized. Not all dropshipping stores have them, so adding them will make your store look more trustworthy, and there are more advantages to it! This model is attractive for online businesses as it eliminates the need for a warehouse and inventory and allows the business owner to focus on managing the website and the company as a whole without having to think about fulfillment. Try to select ePacket shipping if the supplier is in China and offers it as an option. AliExpress is an enormous marketplace, with more than 100 million products available for sale. Today, nobody wants to wait 60 to 90 days to receive a product. You can create a shipping policy by setting up a new page on your online store. The customer makes their purchase directly on an online store, the supplier simply fulfills the order, usually in unbranded packaging. Save my name, email, and website in this browser for the next time I comment. For free. This is why the online store is the one that needs to have a shipping policy, as it is where the customers are going to go look for one. You should include a link to your detailed return policy for transparency. International Shipping. Thank you! The technical storage or access that is used exclusively for anonymous statistical purposes. Dropshipping returns policies are essential for ecommerce businesses big and small. When a customer buys a product from your online store the order is sent to your dropshipping partner (supplier/wholesaler or manufacturer) who prepares the order and ships the items directly to your customer rather than you shipping them yourself. In the exceptions segment, you can mention how you intend to deal with refunds and returns and any cost the buyer would incur, together with the duration of the validity of the policies. How to create a shipping policy in Shopify? Is it the customer (not recommended)? Sometimes, there are ways to have a faster delivery time when dropshipping as well. DSers allows you to automatically choose ePacket shipping on checkout for all orders on AliExpress. This way, whenever you get an order, it will be easier for you to find the supplier on AliExpress, as well as keep track of price changes. Often, we get sidetracked trying to make as many sales as possible, so we start drafting the most eye-catching headlines and product descriptions ever. Check It Now ( Ashade ) 3). You, as an eCommerce store, should have your separate dropshipping return policy. 2. As for domestic shipping, clearly state the areas covered by your existing shipping methods to ensure local customers know what to expect. The return shipping costs will be paid by the customer. A dropshipping agent can help you buy in bulk and store in a warehouse thats close to your customers, resulting in faster delivery as a bonus. You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. If a customer wants to request a return, how long do they have from the day of delivery? All these steps can be done with a few clicks. A dropshipping return policy is a written "rulebook" where the retailer or store owner explicitly informs their customers of the conditions under which it's possible to request a return and refund and the specific steps of the return process. All rights reserved. Free Shipping. While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. In this section, make sure to include additional notes such as possible holiday shipping delays or the additional time you take to process the order before shipping it out. What Is a Dropshipping Return Policy? Here is a list of the best dropshipping product listings weve identified: Once youve made your first few sales, its time to start looking at how you can grow your online business and make more money. You add the products youd like to sell from AliExpress to your store. Drafting a dropshipping return policy thats fair to your customers yet still doesnt kill your dropshipping business can seem like a challenging task if youve never done it before. Within, youll find products ranging from womens clothing and jewelry to electronics and home dcor. However, more issues arise from having many customers submitting a refund request, such as an increased need for customer service and shipping logistics. It was founded in 2010 and is owned by China-based Alibaba, one of the worlds largest ecommerce companies. You can see the templates on the settings page under the templates tab. The product that came doesnt match the description; The buyer was promised a genuine but received a fake product; Room 709, Building No.1, Xitouchuangzhi Center, Xihu District, Hangzhou, Zhejiang, China. Marketing is how you help customers find, evaluate, and buy your productits meant to improve a customers experience with your store, in addition to driving revenue. While adding products to your Dropshipping store, here are the things you need to keep in mind-. As soon as the item is returned to your supplier, they will refund you the money. Hiding shipping costs from the buyer until the end can negatively affect the shopping experience. If you have any questions about shipping policies or dropshipping in general, feel free to contact me or drop a comment below. The layout is designed for the online . Its still a profitable and popular business model for people who want to make money online. An example is a section on trendy topics like COVID-19 and how its impacted your businesss shipping processes. A dropshipping return policy is an agreement between you (as the online store owner) and your customer. WooCommerce will let you choose between an automatic refund or a manual one. This brings me to exactly the other point of why you should include a shipping policy when dropshipping; it informs your customer about your shipping process. To shorten the refund waiting time for their customers, youll often have to pay them back upfront before getting the funds back from the supplier. Add the prices for each and the duration expected to take for the orders to arrive. This step is important to cover in detail because its not as simple as taking the images and description of an AliExpress listing and placing it on your website. But, it is important that you mention this possibility in your shipping policy and provide your customer with the steps on what to do if their package is lost. ; Whats your deadline for requesting a refund (for instance, 14, 30, 60, or 90 days)? A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. #: Reduces shipping-related customer support requests. AliDropship - Instant access to 50,000+ products that are bestsellers on AliExpress. You can also redirect them to the main Returns and Refunds page for the full details. Save my name, email, and website in this browser for the next time I comment. Amazon dropshipping is a business model that allows businesses and entrepreneurs to sell products with very little overhead. It is ideal for: Managing a dropshipping store. Dropshipping is a fulfillment method. This can be done by being transparent with them in regard to your shipping practices. Have a structured and clearly outlined return process thats understandable, straightforward, and easy to follow. If youre in the shoes and clothing niche, there are still ways to decrease your return rates and soften the blow as much as possible. For example, you can offer local shoppers in-house pick-ups to cut shipping costs and time. Press Esc to cancel. And finally, long shipping times and missed delivery deadlines are two other common reasons for refund requests. Now its just a matter of waiting for your customers to receive their order. Why do you need to include a shipping policy when dropshipping? Drafting an adequate shipping policy when you are dropshipping all comes down to asking your potential suppliers the right questions: their handling time, processes, the carriers that they use, where in the world they can deliver to and the costs, the typical delivery times and how customers can track their orders. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. Another mistake we often see dropshippers make is forgetting all about customer service after a sale is closed. Prepare the questions youll ask suppliers. Yes. How to Handle Returns when Dropshipping from China? In todays competitive online marketplace, you may wish to set a general flat-rate for your customers and assume the difference in costs, which will likely average out at the end of the year. AliExpress makes it easy to find products to sell in your ecommerce store without having to worry about inventory or shipping. Clothing is definitely the number one niche with the highest return rate 25%, while shoes have a 15% return rate. Well, you start getting more and more refund requests! Thats precisely what I will explain to you in this section, but if you already know what a shipping policy is, feel free to scroll a bit further. You can find the Legal section by going to Settings -> Legal. Adding products to your store may seem like an easier task than choosing products and suppliers. You can start your AliExpress dropshipping business as well using affiliate programs (AliExpress Portal or Admitad). This can be overwhelming and may lead to headaches if you dont select a high quality product from a reliable supplier. For example: Standard shipping (5-7 business days): Free. Shipping rates & costs. However, in most cases, it includes information on shipping costs, processing and delivery times, other shipping costs incurred (duty), shipping locations and guidelines, and returns, to mention a few. You could even offer them same-day deliveries while stating the costs involved. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. You should create a section on your website that is dedicated to shipping and returns and it should be easy to find. These are all major things to straighten out on your return policy page. Shopify has a free policy generator to help you with that. Unlike other marketplaces like Amazon and eBay, AliExpress has a unique infrastructure, ideal for the dropshipping order fullfillment method. In their eyes, youre the one selling the product, and theyre buying it from your online store, so youre responsible for the return policy. Trustworthy suppliers and warehouses close to your customers can help you prevent this issue. At this point, ensure that your buyers know this time does not account for the shipping duration mentioned at check out. So, it might be worth letting the customer keep a product. Dropshipping Policy Examples and Template, Writing a Shipping Policy for Your Dropshipping Website. One of the most important parts of your shipping policy is the delivery time. 3. If its indeed lost, you should state that your customer can get a free replacement or a refund. Here are the main reasons why a dropshipping return policy is a must: Here are the key elements an excellent dropshipping return policy template should contain: Are you accepting returns on all of your store items or just some? We use cookies to optimize our website and our service. Your dropshipping return policy has to clearly outline who covers the costs for the return delivery of a product. So, your job doesnt end when you make a sale quite the opposite. For faulty goods, please send us a picture via email (insert email). Dropshipping with AliExpress - Pros and cons Pros: Cons: How to start dropshipping with AliExpress 1. In this situation, contact the supplier to resolve the issue or use AliExpress Buyer Protection. The next reason for high refund rates is products that arrive damaged or defective. This lets you sell more, and work less! We shall also discuss best practices, tips, and strategies you should keep in mind and incorporate into your dropshipping shipping policy to ensure it remains relevant and helpful to your customers. This way, you can bring up the issue with the supplier through AliExpress, encouraging them to correct it and hopefully solving the problem for any future orders. Generally speaking, a dropshipping return policy should contain at the very minimum: As an eCommerce plugin for WordPress, WooCommerce has its own Orders menu where you can find, manage, and refund any order you need. How much does it cost to dropship on AliExpress? Now that you have your store filled with products ready to sell and dropship, what do you do once you get your first order? Each supplier will have (or should have) their own return and refund policy. Here, include the different costs associated with each shipping option If you offer free shipping with orders above a certain amount, state that on the policy. You may be under the impression that a shipping policy is not required as the online store does not actually ship out the items themselves. Since the supplier is typically the one shipping out the product, they should also have a return and refund policy that covers damaged products. But what happens when the description doesnt match the product? We offer free shipping for orders above $100. If you dont know where to start, start with the product categories AliExpress has and begin listing options based on what interests you the most or what youd feel the most confident selling. You might want to consider this possibility in cases when the return shipping would be way too expensive for the customer or yourself to handle. Expedited shipping (2-4 business days): $25. Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! You can settle on one or decide to diversify your options offering retail customers several shipping options helps build trust by giving them a say in how they get their orders. From there, DSers does the rest. Start youronline businesstoday. Do Dropshipping is supported by our participation in affiliate programs. It should also cover the return shipping costs and include an easy way for shoppers to contact your customer service team. After reading this article, check out this article to learn everything you need to know about handling returns and refunds when dropshipping! Dropshipping with Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. 1.1. Your shipping policy should be easily accessible and easy to understand. Although the delivery costs from China to the US are usually acceptable, shipping vice versa can be much more expensive. We process all orders within 24 hours of a successful payment. At this point, if you're not offering free shipping on your dropshipping site, you've already lost out to the competition. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. Other pages in this list include an About page, Contact page, and the Privacy Policy page. Dropshipping chrome extensions, Your email address will not be published. Instead, if you want to position your store for success, there are a few things you should consider: You can also download the Dsers Chrome plug-in to add products you see on AliExpress to your store. A good dropshipping shipping policy should cover all the important information about your shipping process, including but not limited to: PRO TIP: The reality is that dropshipping stores are different; so are their shipping guidelines. Its great that youre learning about dropshipping first before starting your own store, I think that the blog will help you a lot with that, haha! As such, they arent responsible for handling returns to your customers. If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. And your third option is to offer your customers a full refund, store credit, or a replacement item without asking them for a product return. To avoid these return delivery costs altogether, often, dropshippers allow cash or store credit refunds without asking for the product to be returned. My name is Patryk and I've been dropshipping for 2+ years now! Please allow [NUMBER] to [NUMBER] hours for the tracking information to update. Awesome to hear that the article helped you! The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. Make sure to give your customer a realistic delivery time, so they will know what to expect. Inform your buyers how long shipping will take locally and the options available. Your success in dropshipping depends on reliable suppliers providing quality wholesale products at reasonable costs. Even though all your instincts scream that thats a bad idea, its the best way to avoid return requests and refunds. This means youll have to handle returns and refunds in one of a few ways. Remember that, ideally, you want customer loyalty and repeat sales. Thats not the most useful option when dropshipping with AliExpress since the buyer will typically unpack and open the package, which means theyll break the seals. State whether you offer your customers a tracking number and how they should use it when they want to confirm order status. What to Discuss with Suppliers before Drafting Your Return Policy? I already spoiled the first reason why you should include a shipping policy when dropshipping, so let me tell you about the other reasons now. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. In this video, we'll be walking you through everything you need to know about setting the right shipping, return, and payment policies when dropshipping from. What your shipping policy should include You should also indicate that those are at the sole responsibility of the customer, as it can be hard for a business to calculate or estimate those costs, which can be significant depending on the destination country. The timeframe in which returns are accepted, The product doesnt match the description, The product doesnt fit or is the wrong size, The product arrived with defects or damage, The product didnt arrive at all or comes later, A solid return policy thats easy to find, Purchasing from Alibaba, AliExpress, Taobao, 1688. Start your own dropshipping business without paying for a course. There are several essential questions to ask your suppliers before writing your dropshipping return policy: By asking these questions in advance, before drafting your own return policy, youll learn your suppliers return policies and be able to match them to yours. However, your customers probably dont know that youre dropshipping items, and they dont know who your supplier is. Notifications are sent out immediately via email after the package is ready for shipment. 6. Unless you run an eatables or healthcare product-related dropshipping business, you can simply dedicate a small section . Basically, it's a tool that allows users to simply type in a few letters and be presented with multiple options right away, also known as autocomplete search. Drop Shipping Agreement Template Save, fill-In The Blanks, Print, Done! Delivery times for the regions you most often sell to, 4. If you are dropshipping with AliExpress, you should be prepared for delivery times of up to 30 days! The goal of Do Dropshipping is to put these gurus out of business by giving everyone access to the resources that they need to start their own dropshipping business today. You may have several shipping options with different costs set up on your dropshipping store, which you could show as HappySkinCo does: There are shipping options based on delivery time, like standard shipping and express shipping. If the product is damaged, ask your customer to take photos and send those photos to the AliExpress seller and go from there. Learn everything about dropshipping for beginners and beyond - for FREE! Also, ensure you give customers any other relevant information they would need. Do Dropshipping is compensated for referring traffic and business to these companies. 5. Whatever you choose, ensure you synchronize with your suppliers return policy. 3. Dropshippingwith Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. If youre selling dropshipping products like shoes, clothing, accessories, or jewelry, always place a sizing table in your product description listings. Will you accept a return if the package is opened? The more transparent you are with them, the better as this will help you build a trusting relationship with them. On the subject of a dropshipping return policy, accepting returns shouldnt even be a question but a given. As a professional Chinese dropshipping supplier, we offer you a one-stop dropshipping solution. As weve mentioned before, AliExpress offers a free return up to 15 days from arrival for products that arent opened or damaged in any way. 100+ product updates to help every business build for the long-term, Find a niche or business idea and get started, Practical steps for starting a business from scratch, Learn the 11 steps to starting a business, Start a business selling in-demand products, Everything you need to know about selling t-shirts, Sell customized products without holding inventory, Learn about dropshipping and how it works. If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package. Step 3 Well inform you once the product arrives back and offer you a full refund, a replacement product, or store credit; If you have a Shopify store, youre in luck! This helps customers decide whether to proceed with a purchase. Theres no science to it, but so far its helped me select reliable sellers. A well-written return and refund policy can help you create trust, loyalty and boost your customer service game. This should include the basics, such as how long your customers have to request a return or a refund after receiving their order, the acceptable circumstances in which it can be requested, and how to proceed to do so. 3. Pick A Selling Platform. So, how to create a great dropshipping return policy that fits your business model? With this, you inform your customers about the conditions and stay on the safe side of the law. Here is a dropshipping shipping policy template for your inspiration. Choose a dropshipping niche for your business. #1 Free Shipping Policy Template & Generator | Easyship Shipping Policy Generator Get higher sales through providing peace of mind By clicking "CREATE POLICY", I agree to Easyship's Privacy & Data Protection Policy . It is crucial to mention who covers that cost if you decide to ship out of your country. How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps Step 1: Figure out the available shipping methods Step 2: Set shipping prices and timelines Step 3: Outline exceptions, refunds, and returns Step 4: Create, then improve your first draft Step 5: Update the policy on your store Dropshipping Shipping Policy Template However, when selling a commodity product, dont forget the importance of differentiation through positioning and how you polish the small detailsits usually worth your time to invest in better photos and product descriptions. If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible. On this page, paste our Do Dropshipping Shipping Policy Template (you can find it in this article), and configure it to match it with your dropshipping store! In fact, if you dropship in Europe, youll have to provide a 14-day, no questions asked, money-back guarantee required by the law. High-quality product photos where potential customers can see precisely what theyre buying are vital to your success. This way, people from those countries wont be able to place an order with you. Most online buyers are likely to complete an order from stores that offer free shipping. In short, yes. You can always lower the shipping cost or find a way around it perhaps bundling it into the product price. In this example, I chose running shoes as my store niche. This helps automate importing new products as you look for items your customers will love. A dropshipping return policy page should be vital to start dropshipping. While operating an online business, acknowledge all your potential clients. There are many differences between Aliexpress and CJDropshipping, but these differences are majorly result from the fundamental difference between the two platforms. You can specify in your policy that your customers will receive a tracking number by email once the order has been shipped and include a link to the website where they can track their order to limit the number of emails that you receive related to shipping and which would be hard for you to answer. Try Shopify for free, and explore all the tools and services you need to start, run, and grow your business. Eventually, youll begin to figure out who are the reliable and quality suppliers and who are not. The best ways to shorten your shipping times are finding a supplier with warehouses close to your customers or working with a dropshipping agent with a worldwide fulfillment center. Another option is to change your suppliers and look for ones that are closer to your customers. Dropshipping is a business model where you dont have your own stock, which typically causes longer shipping times. Drop shipping details Subscription-based product shipping Create a Shipping Policy for any Platform Whether you are an individual, small or large business, agency, subscription-based company, or more, our shipping policy generator can work for you. So, always ask if thats a possibility. In fact, it can cost you much more than simply letting a customer keep a defective product and offer a refund or replacement. NicheDropshipping has an established return and refund policy that you can work around while dropshipping products from China. With a well-outlined dropshipping shipping policy, customers find little or no need for more assistance on shipping matters because they can easily find everything they need within your shipping policy.